Terms of Service

SingleForm is an AI-powered form platform built on a zero-storage delivery architecture. The Service includes:

• Web Dashboard (app.singleform.ai) — create, configure, and manage forms, webhooks, and account settings.
• Mobile App — a companion app that stores personal data locally on-device and completes forms with one tap.
• Embed Script (embed.js) — a client-side widget that renders forms on your website and handles submission delivery, QR scanning, and autofill.
• Encrypted Ephemeral Relay — a transit layer for passing end-to-end encrypted submission data between the mobile app and embed script.
• Form Request API — a programmatic interface for creating and managing forms.

SingleForm operates as a delivery layer. Submission data is forwarded to your designated webhook endpoints and discarded immediately. SingleForm does not persistently store form submission content.

2.1. To use the web dashboard, you must register an account with a valid email address.

2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

2.3. Notify us immediately at legal@singleform.ai if you become aware of unauthorized use.

2.4. The dashboard uses cookie-based authentication. By using it, you consent to session cookies necessary for authentication.

2.5. You may not create accounts to violate these Terms or create multiple accounts to circumvent plan limits.

3.1. SingleForm offers three tiers:

3.2. AI features are available only on Basic and Pro plans.

3.3. Payments are processed by Stripe. By subscribing, you also agree to Stripe's Terms.

3.4. Paid subscriptions auto-renew. You will be charged the then-current rate unless you cancel before renewal.

3.5. Cancellation downgrades you to Free at the end of the current billing cycle.

3.6. We may change pricing with 30 days' notice, effective at the start of your next billing cycle.

You agree not to use the Service to:

• Create phishing forms or forms that fraudulently collect credentials, financial information, or personal data.
• Collect data in violation of applicable laws, including data protection regulations.
• Attempt prompt injection, jailbreaking, or techniques designed to manipulate AI features beyond their intended function.
• Attempt to extract or reverse-engineer system prompts or internal AI configurations.
• Create forms that impersonate other businesses, organizations, or individuals.
• Abuse AI generation for spam, harassment, or any unlawful purpose.
• Interfere with or impose unreasonable load on the Service.

SingleForm reserves the right to monitor usage and suspend or terminate accounts that violate these Terms.

5.1. SingleForm's AI features use Anthropic's Claude API. AI-generated forms are provided as-is.

5.2. You are responsible for reviewing all AI-generated forms before deploying them. SingleForm does not guarantee compliance with any regulatory framework including HIPAA, GDPR, PCI-DSS, or industry-specific requirements.

5.3. The mobile app's AI field resolution sends anonymized metadata (field types and labels, not values) to Anthropic. No personally identifiable information is included.

5.4. You own the form schemas generated by AI features. SingleForm does not claim IP rights over AI-generated form structures.

6.1. Submissions are delivered on a best-effort basis. We do not guarantee delivery in all circumstances, including network failures or endpoint downtime.

6.2. SingleForm is not responsible for failures caused by your webhook endpoints.

6.3. Each delivery includes an HMAC-SHA256 signature. You are strongly encouraged to validate signatures on every request.

6.4. You are responsible for securing your endpoints with HTTPS, authentication, rate limiting, and access controls.

6.5. No SLA is provided under these Terms. Custom SLAs may be arranged under a separate agreement.

7.1. No account is required. By downloading and using the app, you accept these Terms.

7.2. All personal data is stored locally on your device. SingleForm does not access, transmit, or store it, except as described in Section 5.3 (AI metadata) and Section 9 (relay).

7.3. If your device is lost or the app is deleted, your data cannot be recovered by SingleForm or any third party.

7.4. AI field resolution sends anonymized metadata (field types, not values) to Anthropic's API. No PII is included.

8.1. QR codes include HMAC-SHA256 verification tokens to prevent spoofing.

8.2. You are responsible for the physical security of printed QR codes.

8.3. Periodically verify that deployed QR codes have not been physically altered, particularly in public locations.

9.1. The relay passes end-to-end encrypted data between the mobile app and embed script using keys SingleForm does not possess.

9.2. Relay data is deleted on first read and expires after 5 minutes maximum.

9.3. SingleForm cannot read, decrypt, or access relay content. We act solely as a blind intermediary.

10.1. Our Privacy Policy is incorporated into these Terms by reference.

10.2. Submission content is not stored. Submissions are delivered and discarded.

10.3. Delivery metadata (timestamps, status codes, response times) is retained for operational purposes and does not include submission content.

10.4. You are the data controller for all personal data collected through your forms. You are responsible for complying with applicable privacy laws.

11.1. SingleForm retains all rights in the Service, including software, APIs, designs, and trademarks.

11.2. You retain ownership of your form configurations, custom content, branding, and AI-generated schemas.

11.3. You grant SingleForm a limited, non-exclusive license to process your data solely as necessary to provide the Service.

12.1. To the maximum extent permitted by law, SingleForm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.

12.2. SingleForm's total aggregate liability shall not exceed the greater of (a) amounts you paid in the preceding 12 months, or (b) one hundred dollars ($100).

12.3. Without limiting the foregoing, SingleForm is not liable for:

• Failures or errors in your webhook endpoints or third-party systems.
• Accuracy or regulatory compliance of AI-generated forms.
• Loss of data after delivery to your webhook.
• Physical tampering with QR codes after generation.
• Loss of mobile app data due to device loss or app deletion.

You agree to indemnify and hold harmless SingleForm from claims arising out of:

• Your data collection practices and whether you obtained appropriate consents.
• Your use of AI-generated forms, including claims they violate laws or third-party rights.
• The security of your webhook endpoints and resulting data breaches.
• Your violation of these Terms or any applicable law.

14.1. You may terminate at any time through the dashboard or by contacting legal@singleform.ai.

14.2. SingleForm may suspend immediately for violations, or terminate with 30 days' notice for any other reason.

14.3. Account data will be scheduled for deletion. Because we don't store submission content, there is no submission data to delete.

14.4. You have 30 days after termination to retrieve your form configurations and account data.

14.5. Sections 10–13 and 16 survive termination.

15.1. We may update these Terms. For material changes, we will provide at least 30 days' notice by email and on our website.

15.2. Continued use after the effective date constitutes acceptance. If you disagree, stop using the Service and terminate your account.

16.1. These Terms are governed by Delaware law, without regard to conflict of law provisions.

16.2. Disputes shall be resolved exclusively in state or federal courts in Delaware. You consent to personal jurisdiction and venue.

Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement and supersede all prior agreements.

Severability. If any provision is unenforceable, the rest remain in effect.

Waiver. Failure to enforce a provision does not waive that right.

Assignment. You may not assign these Terms without written consent. SingleForm may assign in connection with a merger, acquisition, or asset sale.